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7 Feb 2017

Full-Time Quality Assurance Representative

SelectQuote Insurance Services – Posted by Judy Bond

Job Description

The QA Rep’s objective is to assist the Compliance Manager in monitoring new business policy compliance with Agent, Agency and Carrier compliance issues. The QA Rep accomplishes this objective by listening to and scoring calls using SelectQuote Auto & Home Insurance Scorecard and other assessment tools to provide feedback for methods to improve new business quality and compliance. The QA Rep will leverage many competencies such as: written and verbal communication, proficiency with multiple data systems, attention to detail, and a drive to be productive. The QA Rep will leverage unique systems to pull, listen to, and process calls (inbound and outbound), and catalog their quality and compliance scores.

Essential Functions:
– Listen to inbound calls and outbound calls to potential customers
– Use SelectQuote Auto & Home Insurance Scorecard, Carrier quoting platforms, Comparative Rater systems, Customer Management system and assessment tools to score quality and compliance
– Complete clear, concise reports and feedback for Sales Managers and Agents

Knowledge, Skills, and Abilities:
– Ability to complete objective analysis using information collected
– Strong attention to detail
– Excellent oral and written communication skills
– Strong organizational and time management skills
– Ability to multi-task
– Good interpersonal skills
– Team player
– Works well under pressure
– Strong computer skills
– Ability to learn new software quickly

Training and Experience:
– High school diploma or GED is required
– Home & Auto insurance experience preferred
– Microsoft Office experience

How to Apply

Email resumes to Jaclyn Green - jaclyn.green@selectquotecareer.com

Job Categories: Other. Job Types: Full-Time.

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